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I had the exact opposite happen to me. Purchased a bundle of items that were listed as poor condition (electronics) & they packed it poorly. It was damaged beyond repair in shipment. The seller thought that "poor" condition listing protected him from any returns, regardless of how it arrived.evieeeeeeeeeeeeeee. •. in a sense both yes and no - the shipping company is the one responsible for the damage and can be claimed against for compensation, but the main responsibility comes down on the seller to seek reimbursement from the shipping company... for example if the seller decided not to contest it with the shipping company, they ... USPS lost my buyers package for two weeks. I reached out twice before a case was opened, and two more times when the case was opened but nothing came of it. The buyer had been kind and patient and I felt awful. Then we were both notified that USPS had damaged my package in transit. We crossed our fingers that the item was still usable. today the item finally arrived and the seller immediately messages me asking me to rate them literally a few minutes after it just delivered. i go get the package from my mailbox and open it up. the item had no protective packaging which is 100% definitely needed considering its size and delicacy. so of course, it has scuffs and paint chipping ...It's very likely that the package was shipped priority and carries at least $100 in insurance! If you ever receive anything broken in the mail, IMMEDIATELY take pics of the broken item and any damage on the box. Send the seller those photos, as that is the necessary documentation they need to start the insurance claim.You can tell Mercari that he altered your item. You could reply with "I apologize that you broke the figure but you acknowledge it didn't arrive broken therefore it arrived as described. I cannot assist further from here." Or you could ignore him. It would be up to the buyer to contact Mercari.Mercari is a joke when it comes to this kind of crap. Best thing to do is now is also state that your returning it because it arrived damaged also, and make sure to put a couple marks or tears on it so the seller will have a hard time selling it. That's what I always did with counterfeit stuff I was returning.How to claim for a damaged item. If you’re the sender of the item you can claim for damage online here. Please note that we can't accept claims for the following items: If you didn't buy the postage from us or you're not sure how the postage was paid, you should contact the sender of the item to confirm this or make a claim on your behalf.3- Cooperate with Mercari: If you believe the return request is justified, it's best to cooperate with Mercari's customer support team. They will assess the case based on the provided evidence and may decide in favor of the buyer. 4- Seller's Review Period: Once you agree to the return, the buyer will ship the item back to you.Want to know how to treat damaged cuticles? Visit HowStuffWorks to learn how to treat damaged cuticles. Advertisement Aside from the occasional manicure or trimming, you may not th..."Seller IS required to get item to buyer in good condition. The item you purchased had no warranty so buyer is not obligated to repair. Since seller is not obligated to repair and neither is the seller obligated to replace, you need to plan your dispute carefully with the seller.May 19, 2017" FlockingFab. Buyer damaged the item to return it, Mercari's explanation is astounding. I sold a jacket to a buyer that was in pristine condition. After it was delivered, I got a notice that the buyer was returning because it was "not as described" and Mercari approved the return. I reached out to Mercari for an explanation to find out what wasn ... Each item was under 1lbs so individually they would have shipped as USPS first class. When the buyer bundled the items, I was expecting a UPS label since the items combined would be over 1lbs. But I still got a first class label with the weight of 15oz. Mercari customer service was really quick to reply and tell me that I wouldn't be charged ...1 Share. Sort by: No-Cartoonist8495. • 2 yr. ago. So first make sure you do NOT rate the purchase or you won’t get your money back. There should be an option for you to file a …Under some circumstances, an order may be canceled after the seller has already shipped the item. When this happens, the buyer is refunded immediately at the time of cancelation, but the seller may be eligible for reimbursement if the item is ultimately delivered to the buyer. If the tracking updates to show a delivered status or the buyer has confirmed receipt of the item, Mercari will review ...makingchanges21. MOD. Seller: Damaged item claim. SELLING. I tissue wrapped a boxed beer stein and placed lots bubble wrap around it in the shipping box. Customer received it 2 days later and stated it was damaged. Mercari notified me that they will review the customer’s photos and determine whether or not I’ll be compensated.In these cases, Mercari will not demand that the product be returned. In this case, the customer will receive a full refund without having to send the item back. Your sole focus should be on removing the damaged item with the fewest risks possible. You can rely on your AI's personal assistant if you want to exchange it, get a refund, or ...For items that are returned outside of our return window or are damaged, defective, or different from what was described, we will issue Mercari Credit in the amount of the item's current value. What's Mercari's customer service phone number? We're happy to help! Our customer support number is 1-888-325-2245 and we're available Monday ...In order for the seller to be paid in your scenario, you would have to cancel the return and accept the order as is. When a buyer has their return granted by Mercari, they provide the buyer with a return label to return the items, if the seller lets Mercari know that they want their items back. Once the items are returned, Mercari refunds the ...Accidents happen, and anyone who's ever received a broken product that was damaged in transit knows this all too well. In 2023, UPS alone delivered 5.7 billion packages, FedEx delivered 2.84 billion, and in 2022, USPS delivered 7.2 billion packages.With an average rate of 10% of packages damaged across companies, avoiding product damage is imperative.Hey, so I recently started selling stuff on Mercari. I recently sold and shipped a product to the customer's location using the label Mercari provided. It arrived yesterday and the customer informed me that the packaging box and the box the set came with was destroyed.Is damaged during shipping. Then there are the types of returns that a seller may accept or deny a return: The item doesn't fit. The buyer changed their mind. For other reasons not listed in the eligibility criteria. Often photos are required for proof of complaint: Provide photos to show the entire item (s) received.seller offering to replace damaged item. I purchased a turntable for around $300 and received it a couple days ago. The cover of the turntable was cracked and broke when I got it, so I instantly requested a return and it got approved. Although now I’ve got the seller saying they can buy and send me the replacement part for free. The two times I've bought breakable items on Mercari over the last two years, both came broken. One was a Star Wars ceramic piggyback for my niece, it came in many pieces, actually cut my finger when I reached in to examine the damage . Seller had wrapped in a pair kid's pajama bottoms and put it in a polymailer.

The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... Buyer left negative feedback after item sold as damaged arrived damaged. Experience I sold a funko pop with some box damage which is why I was selling it at well below value. My description and pics of damage were made very clear in the ... Buyer claims item was damaged during transit. Selling Question. My buyer received the item and the item was damaged during transit. I contact Mercari to make a shipping claim and they told me to tell the buyer to contact Mercari. The only contact option she has on the app is to request for a refund. Is this what she needs to do or how does she ... Speakers. Wireless earbuds. You can even find people selling DVDs and DVD players, VCRs, VHS tapes, and older handheld gaming systems. The bottom line is that electronics are a fast selling category on Mercari, so do some Spring cleaning and see if you have some old electronics to get rid of. 2.Damaged in shipping claim. I sold a gaming PC for $440+$30 in shipping. Was set to get $396 after Mercari takes their cut. I shipped out the item USPS in the original box which is well packed. The buyer says that the front Acrylic clear panel was damaged or cracked and wanted a refund.

The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. ... ADMIN MOD Broken item . BUYING An item I bought arrived broken, how do I handle this? I went to I have an issue but didn't see anything for damaged/broken items. Am I SOL? Share Add a Comment. Be the first to comment Nobody's responded to ... That definitely will help in future with things arriving in one piece. If you sent it according to Mericari’s shipping, then call and let them know. Also, take pictures of how you packaged, I had to learn the hard way. Make sure they send pics of the broken item for proof . …

Reader Q&A - also see RECOMMENDED ARTICLES & FAQs. Just over here adding to my collection of goofy 4 stars lol! Apparen. Possible cause: Item arrived damaged/leaking and the shipping box was in terrible shape. Included .